Shipping policy

SHIPPING POLICY

Shipping destinations

PurrAware currently accepts orders for delivery within the United States. Availability may vary for certain states, territories, military addresses, or PO boxes.

Shipping cost

Standard shipping is free on eligible United States orders. Any available shipping charges or options will be displayed before payment.

Order processing

Orders are processed after payment authorization. Processing times may vary during weekends, public holidays, product launches, or periods of high demand.

Delivery estimates

When an estimated delivery period is available, it will be displayed during checkout or provided in the shipping confirmation. Delivery estimates are not guaranteed and may be affected by carriers, weather, customs, address issues, or other circumstances outside our reasonable control.

Tracking

When tracking is available, customers will receive tracking information using the contact details provided at checkout. Tracking updates may take time to appear after a shipping label has been created.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment.

Delayed or missing orders

If an order appears significantly delayed or the tracking information indicates a delivery problem, please contact us through the Contact page with your order number.

Damaged or incorrect items

If an item arrives damaged, defective, or incorrect, contact us promptly and include the order number and photographs of the product and packaging.

Subscriptions

Subscription orders are shipped according to the frequency selected by the customer. Shipping dates may vary slightly depending on payment authorization, processing times, weekends, or public holidays.

Contact

Questions about shipping may be submitted through the Contact page on our website.